FAQ

• Why is my UPS beeping and giving an alert signal?

  There can be multiple reasons your UPS is beeping. Some common ones are:
  • The load is running off UPS battery power in response to a power outage.
  • Your UPS battery requires a replacement.
  • There is a critical fault in the UPS.

• How often do I need to replace my UPS and UPS Batteries?

  UPS Systems require replacement after they reach the end of their reasonable life expectancy of 6-7 years, some lower spec standby AVR models require replacement sooner. After this period the internal components such as the inverter, fans, capacitors, battery charger and intelligence module no longer provide a reliable source of protection, if they are not replaced we risk potential downtime and damage to our critical equipment. It is important to replace your batteries in (5) year design life batteries in 3-year intervals for correct UPS upkeep, (10) year design life batteries every 6-7 years. UPS Solutions will alert you in these intervals to let you know your battery is due for replacement if you have purchased the system or battery through us and/or have a service contract. A battery replacement schedule is crucial to avoid potential business downtime and damage to protected equipment. Towards the end of a batteries life expectancy, you can experience a significantly reduced run-time, overheating, battery swelling, acid leakage producing harmful fumes and loss of power and protection.

• How do I achieve longer runtime?

  Longer runtime can be achieved by installing additional battery packs or strings of batteries if the UPS has extended battery cabinet capabilities. To find out how many external batteries do you need to achieve your desired run time, please give our friendly team a call and they will be happy to help.

• What size UPS do I need?

  This depends on your load and the type of equipment that you have connected to the UPS. For example, if you have 3000W of load drawn by your equipment, it is advised choose a slightly larger UPS unit 5kVA or 6kVA. This way you will have coverage for incoming surges and/or heavy machinery drawing larger load when they first start up. If you don’t know your current load give our friendly team a call to scope up the right size.

• Do I need ongoing maintenance on my UPS?

  UPS units are the front line to protect your critical equipment. They constantly battle with incoming surges and regulate the power output. Also, environmental factors, such as the dust and temperature can affect the life expectancy and the UPS protection for equipment. As such, over the years, internal parts tend to get damaged or lose performance. Therefore, it is important to have an ongoing maintenance plan for your UPS.

• How should I look after my UPS to get the most out of it?

  As well as servicing the system through a qualified service provider, it is best to keep your UPS system within recommended environmental parameters free from dust and debris, keep the system clear from obstructions and maintain a cool environment of 25 degrees.

• What type of UPS is right for me?

  UPS Solutions utilise IEC guidelines to provide high quality systems based on safety requirements, environment, equipment load and physical location. It is best to speak to a professional who is trained to take all factors into consideration. We provide complimentary scoping of the requirement to help our valued customers make the right decision.